Frequently Asked Questions
What services do you offer for mechanical keyboards?
We provide a range of services including custom keyboard builds, switch lubing, stabilizer tuning, and various modding services to enhance your typing experience.
Do you offer pre-built keyboards?
Yes, we offer a selection of pre-built keyboards as "Set Meal" for those who prefer a ready-to-use option.
How do I place an order for a Set Meal keyboard build?
Simply choose a keyboard layout, switch type, and keycap set from our "Set Meals" section, and we’ll handle the rest to deliver a fully assembled custom keyboard.
How can I order a custom keyboard build?
You can head over to Commissions to get a quote according to your preference. Contact us if you need assistance or recommendations. Once your order is placed, we'll assemble and mod your keyboard to your specifications.
What sizes are available for your deskmats?
Our deskmats come in four sizes: XS (230 × 190mm), S (360 × 160mm), M (800 × 300mm), and L (900 × 400mm), catering to different desk setups and preferences.
What payment methods do you accept?
We accept various payment methods including PayPal and major credit cards, ensuring a secure and convenient shopping experience.
Do you offer international shipping?
Yes, we offer international shipping. Shipping rates and delivery times vary based on the destination. Please check our Shipping Policy page for more details.
How do I care for my custom keyboard and accessories?
To keep your keyboard in top condition, regularly clean it using a soft, damp cloth and avoid exposing it to liquids. For detailed care instructions, visit our Maintenance Guide.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase. Items must be in their original condition. For more information, refer to our Return Policy page.
Do you offer bulk discounts for special or corporate orders?
Yes, we provide discounts for bulk orders. Please contact us directly for pricing and more details on group buys or corporate orders.
How long does it take to process and ship orders?
Order processing typically takes 2-3 business days. Shipping times vary based on the destination and shipping method chosen.
Can I track my order once it has been shipped?
Yes, you will receive a tracking number via email once your order has been shipped. You can use this number to track your package on the carrier's website.
What is the warranty on your products?
We offer comprehensive after-sales service to assist with any issues or questions you may have about your purchase. Contact us for support and guidance.
Can I request a specific parts for my custom build?
Absolutely! You can choose from a variety of switch types to suit your typing preferences. If you have a specific request, please let us know when placing your order.