Shipping Policy

Processing Time

Orders are typically processed within 7 - 14 business days (excluding weekends and holidays) after receiving full payment. In case of high order volumes, processing times may extend, and customers will be notified.

For Pre-orders are typically processed within 7 - 21 business days (excluding weekends and holidays).

Shipping Rates

We offer flat-rate shipping, and the rates are as follows: Pos Laju

Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email with tracking information. The tracking number will be active within 24 hours.

Shipping Locations

We currently ship to Southeast Asia only. For any countries out of this area, please contact us to set up a shipping method to your location.

Customs, Duties, and Taxes

a. We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

b. Delays may occur due to customs processes, and we cannot control or predict these delays.

Damages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

Returns Policy

We do not accept returns or offer refunds. Our company upholds high quality control standards, ensuring that every product we send out falls within our acceptable range. If you encounter any issues with our products, please contact us immediately.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly provided addresses.

Delivery Delays

a. We are not liable for any delays caused by the carrier, especially during peak seasons or unforeseen circumstances.

b. If you experience prolonged delays, please contact the carrier or our customer service for assistance.

Contact Information

For any questions or concerns regarding shipping, contact us at +6011-57606726 through WhatsApp or email us at enquiry@kdxjj.com.

Last Updated: [31 May 2024]