Return Policy

Welcome to KD X JJ! We strive to provide you with a satisfactory experience. However, we understand that there may be instances where you may need to request a refund/return/cancellation. Please review our policy for our items below:

1. All Sales Are Final: By completing a purchase of an in-stock item, you acknowledge that all sales are final. We do not offer refunds, returns, or exchanges for in-stock items unless you have an issue with the product or otherwise stated explicitly. 

2. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We will require a clear description and photographic evidence of the damage or defect. Our team will assess the situation and provide a suitable resolution, which may include a replacement, partial refund, or refund as accepted/no alternative replacement is made available.

3. Shipping Errors: If we have made an error in shipping your order, such as sending the wrong item or an incorrect quantity, please notify us within 7 days of receiving the package. We will investigate the issue and make arrangements to correct the error. This may involve providing a prepaid shipping label for the return of the incorrect item or sending you the correct item at no additional cost.

4. Cancellations: Once an order is placed for an in-stock item, it cannot be cancelled once been shipped. Please ensure that you review your order carefully before completing the purchase. If any cancellation accepted, there will be a surcharge will apply as stated in the note below. 

Note: All cancelled orders will be refunded with shipping cost (if applicable) minus Razer merchant fees + Shopify fees + exchange rate surcharges (4.5% if applicable) and will take a period of 7-14 working days to appear on your bank statement. 

To be eligible for an exchange/return to be processed you must meet such conditions below: 

1. Your item must be in the same condition that you received it.
   
   
2. Your item is faulty/defective and unusable as you referred to us. 
   
   
3. Listed items are deemed out-of-stock and no alternative replacement is made available or accepted. 

To start a return, you can contact us at enquiry@kdxjj.com. Please note that returns will need to be sent to the following address: 

C15-3-8, Bayan Villan Jalan BS 2/5,
Taman Bukit Serdang,
43300 Seri Kembangan,
Selangor, Malaysia.
+011-57606726

If your return is accepted, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to return your mail. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at enquiry@kdxjj.com or reach out to our social media account.